Skudai, Malaysia
AEON Bukit Indah Shopping Centre
N/A
+60122852809
No longer in AEON Bk. Indah. They moved to opposite Tesco Bk. Indah
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Traumatising experience. I went in looking to buy a guitar, only to see 2 brands which I've never heard of in my life and the owner trying to justify how 'expensive guitars' couldn't be sold nowadaysm Nevertheless I needed one urgently so I proceeded to the cashier, only to have his mother, and I know it's important to respect the elderly, but come on you're running a business at least keep it professional. They worked so ridiculously slowly and the owner stared as his was mom struggling and took ages trying to calculate my change, till I had to do it for her. The owner then proceeded to help tune my guitar, placing it on the edge of his lap and I was so nervous he was gonna drop it. He then gave it to someone just so they could 'test out' my brand new guitar without my permission even though I've already tested it and I have experience. I asked if it came with a bag and he replied that the bags only arrive in a month's time and I would have to carry the guitar by hand out of the store. I got pretty annoyed at that point and he apologised by giving a free guitar strap, where again, he took ages to get it on and couldn't get it on correctly so I helped him. He then proceeded to put it in a box while wildly swinging it around and of course, he dropped it and heavily. All the customers started giggling at that point and I swear to god I was about to punch him. I had enough of it, and told him that I'm not gonna buy it anymore and asked his mother to give me a refund. She said no and started to almost break down in tears. The owner started apologising and saying how he went through the trouble of tuning the guitar to guilt trip me into buying it. You want me to buy that guitar after it made a bang louder than the drums some other guy was playing leisurely during business hours?
Good service, nice deals.
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